Frequently Asked Questions
Everything you need to know about upgrading your timepiece.
How do I know if a watch strap will fit my watch?
To ensure a perfect fit, you must measure the lug width of your watch head in millimeters. Our straps are categorized by lug size (e.g., 20mm, 22mm). Please check our sizing guide for detailed instructions on measuring your timepiece.
What materials are used in your watch bands?
We use premium materials including 316L stainless steel for our metal bracelets, genuine Italian leather, FKM rubber for sports straps, and high-grade nylon for our military-style bands.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Standard and expedited shipping options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with all protective films intact. If you ordered the wrong size, we are happy to assist with an exchange for the correct lug width.
Are tools included with my strap purchase?
Most of our straps include a pair of high-quality spring bars. Specific replacement tools like spring bar tools or screwdrivers are available for purchase separately in our accessories section.
How do I adjust the length of my metal bracelet?
Our metal bracelets typically use screw-in links for easy adjustment. You can remove links using a small jeweler's screwdriver. We recommend visiting a local watchmaker if you are not comfortable performing the adjustment yourself.