Returns & Exchanges
At Strapcode, we want you to be completely satisfied with your purchase. If your new watch strap or accessory doesn't meet your expectations, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all spring bars, tools, and protective films are included to avoid restocking fees.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our designated inspection center.
Inspection and Refund
Once our team verifies the condition of the return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing